Our fan Sam, is a common husband aiming to boost his future leads. He is thirtysomething as well as wed with 2 young children. He deals with his family members in rented lodging with the local council appointed real estate association. He works full time 9-5 with the local council as a HR officer and is also a part-time fully grown student examining Service Management 2 evenings weekly.
Sam mosts likely to almost every home game and around 5 away games per period, but he is not a season ticket owner. He angled pay for the one-off price as well as does not know about the budget plan repayment terms. He typically satisfies a close friend at a regional bar prior to house games, as he thinks it is as well costly to consume in the arena.
Sam has a ‘Homeowners and Fans’ smart card issued by the neighborhood football club as part of a joint venture with the regional council. The card is a Football Club Membership Card with a shut bag, a settlement facility that is only legitimate in the stadium and also the club’s retail outlets (a closed bag owned and operated by or on behalf of the club can create hundreds of hundreds of pounds in added revenue and efficiency gains).
The ‘Homeowners as well as Fans’ smart card also enables payment by Europay/ MasterCard/ Visa (EMV) as well as is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transport Standards Organisation (ITSO) certified. This implies that it can be made use of to gain access to council gave solutions and on neighborhood transportation. The card has likewise been created and also inscribed based on the emerging Specifications for Smart Card Modern Technology in Stadia.
MONDAY
Sam go to the club’s web site and also checks the components for the coming month. He determines to purchase two tickets for tomorrow nights cup video game, when he will take a pal from work who has never ever been in the past. Sam merely enters his ‘Homeowners and also Fans’ smart card number right into the acquisition display. He selects to pay for the ticket with the EMV payment. Once the purchase is total Sam check his Commitment points equilibrium and it has boosted by 200 (100 per ticket) He chooses the ‘print in your home’ alternative, prints both barcoded tickets and afterwards sets off for job.
The bus arrives. Sam gets on and provides his ‘Residents as well as Fans’ card, which shops his ITSO compliant month-to-month bus ticket to the viewers.
At work Sam uses his ‘Residents and Supporters’ smart card at the office complex gain access to control reader. This allows him to open up the primary entrance door. Due to the fact that the card likewise serves as Sam’s staff pass it likewise has his picture and gives him accessibility to his workplace and also other pertinent areas in the structure. At lunch Sam is hectic so he makes a decision to eat at the personnel dining establishment. A lot of staff have council provided cards for Gain access to ID and to spend for food however Sam’s can use his ‘Residents as well as Supporters’ card in all council staff restaurants. Nevertheless, the e-purse made use of in council restaurants does not allow Sam to accru factors, unlike the various other e-purse also on the card.
At 17:00 Sam leaves the office and also takes a trip home on the bus once more utilizing his ‘Citizens as well as Fans’ card, which shops his ITSO compliant regular monthly bus ticket.
Monday is just one of both nights a week that Sam goes to a part-time training course held at the football club conference centre.
Sam drives to the arena and offers his ‘Locals as well as Fans’ smart card to the car parking barrier. This opens up as the CRM system informs it that Sam is Examining this evening so is entitled to complimentary vehicle parking. As soon as the nights study is over Sam leaves the parking area making use of the ‘Citizens as well as Advocates’ card to open the departure barrier.
When Sam obtains residence he inspects his Commitment Factors balance again and sees that he received 50 point for going to college, as becomes part of a local ‘Self Growth’ program run by the council as well as supported by local services.
Number of uses the ‘Homeowners and Supporters’ card. (10 ).
Week in the Life of a Football Supporter with a Homeowner’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his usual routine utilizing the ‘Residents as well as Advocates’ smart card on the bus as well as to access his office building. At lunch time he enters to the public library as well as borrows a publication relating to his Company Administration training course. He uses the self-service workdesk and presents the ‘Homeowners and Advocates’ smart card to sign up the finance of the books, as the card likewise acts as a collection card.
Sam decides to go straight to the football club from the workplace as well as satisfies his good friend outside the arena. Sam understands that he has actually forgotten his ticket, however is not worried as he merely mosts likely to the club shop where they reviewed his card and verify he was provided with a legitimate ticket. They after that confirm the accessibility control system to approve the card. (In reality Sam did not need to do this as when he made use of the card to ID himself online the previous day when acquiring the tickets, the card and the barcoded ticket were immediately included in the accessibility control system as legitimate for entrance for this video game. The system nevertheless would only accept the first form i.e. card or ticket for entry, once one form had been used the 2nd would be immediately rendered void this is for safety and security and income protection objectives.).
Sam’s pal gets here and they both enter the arena Sam with the ‘Citizens and also Fans’ smart card and also his buddy with his very own barcoded ticket. In the arena Sam and also good friend both obtain a beverage and also something to consume. As Sam has the ‘Citizens as well as Fans’ smart card he goes straight to the cashless settlement line which is much shorter than the cash money queue. To increase take-up of the brand-new ‘Residents and Fans’ card there is a price cut on all products when paying with the pre pay e-purse. Sam pays using the shut e-purse as well as he is served quicker than his buddy that is paying with money. Sam also saves money. Sam after that receives a text from the football club Events Group thanking him for entering the arena early as well as offers him a BOGOFF (Buy One Obtain One Free of cost) offer on the new line in pasties from a neighborhood bakers if he utilizes his shut e-purse for payment.
Sam and buddy view the very first fifty percent throughout which Sam covers up his e-purse on his ‘Citizens as well as Supporters” smart card by text message Then at half time he takes advantage of the BOGOFF deal.
After the match friend Sam uses his ‘Citizens and also Supporters’ smart card for the bus trip house. In the house Sam checks his loyalty account as well as sees a total of 125 new factors from his purchases as well as due to the fact that he entered the stadium early.
Variety of uses of the ‘Citizens and also Supporters’ card. (10 ).
Week in the Life of a Football Supporter with a Citizen’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his usual regular right into job making use of the ‘Residents and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents smart watch and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.
